Terms of Service

By accessing or using the PlyrHQ platform, you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and our Cookie Policy.

If you are using PlyrHQ on behalf of an organization (a sports club, association, or company), you represent and warrant that you have the authority to bind that organization to these Terms. The organization then becomes a party to this agreement.

If you do not agree to these Terms, do not use the service.

Throughout these Terms, the following definitions apply:

• “Service” — the PlyrHQ platform, including the web application at plyrhq.com, iOS and Android apps, APIs, and all related features.
• “User” — any individual who accesses or uses the Service.
• “Club” / “Organization” — a sports club, academy, association, or team created and managed within the Service.
• “Administrator” — a User with management rights over a Club, including the ability to add members and manage the subscription.
• “Athlete” / “Member” — an individual registered under a Club with the role of athlete, coach, or parent/guardian.
• “Subscription” — paid access to the PRO or LEGENDARY plan features.
• “Trial” — a 30-day free PRO-level access period that begins automatically upon account creation; no payment card required.
• “PlyrHQ” / “we” / “us” — the legal entity registered in Romania that owns and operates the Service.

To use the Service, you must create an account using a valid email address or by authenticating via Google OAuth.

• Each person may hold one primary account. One Administrator account may create one primary Organization.
• Available roles within a Club: Owner, Administrator, Coach, Athlete, Parent/Guardian.
• You are responsible for all activity that occurs under your account, including actions taken by anyone to whom you grant access.
• You must keep your credentials (email, password, or OAuth token) confidential. Do not share your account with others.
• Notify us immediately at hello@plyrhq.com if you suspect unauthorized access to your account.
• We may suspend or terminate accounts that violate these Terms, with or without prior notice depending on the severity of the violation.

• Prices are in EUR, excluding applicable VAT or local taxes.
• Billing is monthly in advance via Stripe.
• After the 30-day trial, the PRO plan activates and requires payment to continue. No automatic charge is applied — activation requires explicit action by the Administrator.
• We accept major credit and debit cards via Stripe.

• Cancel any time via Account Settings → Subscription — no cancellation fees.
• Cancellation takes effect at the end of the current billing period. The service remains fully active until then.
• No refunds for partial months. The service remains accessible until the end of the paid period.
• After cancellation: data is retained for 30 days for export, then permanently deleted (except billing records, which are retained as legally required).
• We may offer refunds at our discretion for documented technical failures caused by PlyrHQ that significantly prevented use of the service.

By using the Service, you agree NOT to:

• Use the Service for any unlawful purpose or in violation of applicable laws
• Upload content that is illegal, defamatory, hateful, threatening, or sexually explicit
• Collect or harvest other users' data without their consent
• Attempt to gain unauthorized access to the platform, other accounts, or other organizations' data
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated tools (bots, scripts, crawlers) to scrape or abuse the Service without prior written consent from PlyrHQ
• Add minors' data without obtaining the required parental consent
• Impersonate another person or organization
• Resell or redistribute access to the Service without written permission from PlyrHQ
• Violate any applicable laws or regulations, including data protection laws in your jurisdiction

Violation of this policy may result in immediate suspension or termination of your account without refund.

You own your data. PlyrHQ does not claim ownership of any content or data you upload, create, or input into the Service.

By using the Service, you grant PlyrHQ a limited, non-exclusive, revocable license to store, process, and display your content solely for the purpose of operating and improving the Service. This license terminates when you delete the content or close your account (subject to backup retention periods).

Your responsibilities:

• You guarantee that you have the right to upload all content, including personal data about athletes and other members.
• You are responsible for obtaining all necessary consents — including parental consent for minors — before adding their data to the platform.
• You are responsible for the accuracy of data you input into the Service.
• You must not upload content that infringes the intellectual property rights of third parties.

PlyrHQ does not actively monitor user content but reserves the right to remove content that violates these Terms or applicable law, with prior notice to the user where possible.

All PlyrHQ software, source code, designs, interfaces, logos, trademarks, text, graphics, and documentation are the exclusive intellectual property of PlyrHQ or its licensors, protected by applicable copyright, trademark, and other IP laws.

You may: use the Service as permitted by your active subscription plan, and export your own data in the formats provided by the platform.

You may not: copy, reproduce, distribute, or create derivative works based on any part of the Service; use PlyrHQ logos or trademarks in your own materials without written permission; or decompile, disassemble, or reverse engineer any part of the Service.

• We target 99.5% monthly uptime for the Service.
• Planned maintenance will be announced with at least 24 hours' notice where possible, via the in-app notification system.
• The Service is provided “as is” — we do not guarantee uninterrupted or error-free availability.
• No formal SLA is provided on the PRO Trial or free tier.

To the maximum extent permitted by applicable law, PlyrHQ's total aggregate liability to you for any claim arising from or related to your use of the Service is capped at the amount you paid to PlyrHQ in the 3 months preceding the claim.

PlyrHQ is not liable for indirect, incidental, consequential, or punitive damages, including but not limited to:

• Loss of profit, revenue, or business opportunities
• Data loss caused by your own actions or omissions
• Third-party service failures (payment processors, hosting, OAuth providers)
• Force majeure events
• Unauthorized access to your account due to failure to maintain credential security

You agree to indemnify, defend, and hold harmless PlyrHQ and its officers, directors, employees, and agents from and against any claims, liabilities, damages, and costs (including reasonable legal fees) arising from:

• Your violation of these Terms
• Content you uploaded to the platform
• Your collection of athlete or member data without obtaining the required consent (including parental consent for minors)
• Your violation of any applicable laws or regulations

Neither party shall be liable for delays or failures in performance caused by events beyond their reasonable control, including but not limited to: natural disasters, war, acts of terrorism, pandemic or public health emergency, government actions, internet or cloud infrastructure outages, or large-scale cyberattacks.

In the event of a force majeure, PlyrHQ will notify users as soon as reasonably practicable and make reasonable efforts to restore the Service. Downtime caused by force majeure events shall not constitute a breach of any SLA.

These Terms are governed by the laws of Romania and applicable EU regulations (including GDPR, the eCommerce Directive, and the Consumer Rights Directive 2011/83/EU).

• EU users: Disputes may be resolved through your local consumer protection body or the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.
• UK users: UK law and courts have jurisdiction for disputes involving UK residents, without limiting your rights under UK consumer protection law.
• All other jurisdictions: You may have rights under your local consumer protection laws that these Terms do not override.

We may update these Terms at any time. The type of notice depends on the nature of the change:

• Material changes (pricing, new usage limitations, changes to liability or refund terms) — communicated via email with at least 30 days' notice before taking effect.
• Minor changes (clarifications, contact updates) — published on this page with an updated “Last Updated” date; no prior notice required.

Continued use of the Service after the effective date of material changes constitutes acceptance. If you disagree with the changes, please cancel your subscription before they take effect.

The current version is always available at plyrhq.com/terms-of-service.

For any questions about these Terms or the Service:

• General: hello@plyrhq.com
• Privacy / data matters: privacy@plyrhq.com
• Website: plyrhq.com

We respond to enquiries within 5 business days.